Permanently deleting your Genshin Impact account involves contacting support and confirming your decision. This guide explains exactly how to delete genshin impact account step by step, covering everything from backing up your data to what happens after you submit your request. Whether you’re taking a break or moving on for good, you’ll find clear instructions below.
Before you start, know that deletion is irreversible. You lose all characters, progress, and purchases. Take a few minutes to read through the entire process so you’re fully prepared.
How To Delete Genshin Impact Account
Deleting your Genshin Impact account isn’t as simple as clicking a button in settings. MiHoYo (now HoYoverse) requires you to submit a formal request through their customer support system. This is to prevent accidental deletions and protect your account from unauthorized removal.
The entire process takes about 30 days from your initial request. During that time, you can cancel the deletion if you change your mind. After the waiting period, your account is permanently gone.
What You Need Before Starting
Gather these items before you begin the deletion process:
- Your account email address and password
- Your UID (User ID) number – find this in the in-game settings menu
- Your in-game username or nickname
- Access to the email address linked to your account
- A device with internet access to submit the support ticket
If you’ve forgotten your UID, log into the game and check the profile section. It’s displayed prominently near your character name.
Step 1: Back Up Your Data
Since deletion is permanent, you should save anything important before proceeding. This includes:
- Screenshots of your character roster and achievements
- Receipts or transaction records for any purchases
- Your UID and account details for future reference
- Any personal notes or memories you want to keep
Once your account is deleted, there’s no way to recover this information. HoYoverse does not provide data backups after deletion.
Step 2: Log Into The HoYoverse Account Center
Go to the official HoYoverse website and log into your account. Use the same email and password you use for Genshin Impact. If you have multiple accounts, make sure you’re logged into the correct one.
Once logged in, navigate to the “Account Management” section. Here you can see your account details, linked email, and security settings. You’ll need this information for the support ticket.
Step 3: Submit A Deletion Request Through Customer Support
This is the core step for how to delete genshin impact account. Follow these steps carefully:
- Go to the HoYoverse customer support page (found in the help section of their website).
- Select “Genshin Impact” as your game.
- Choose “Account Issue” as the topic.
- Select “Account Deletion” as the specific issue.
- Fill out the support form with your account details:
- Your email address
- Your UID
- Your in-game nickname
- A clear statement that you want to permanently delete your account
- Submit the form and wait for a confirmation email.
Be honest and direct in your request. Support staff will verify your identity before processing anything.
Step 4: Confirm Your Identity
After submitting the form, HoYoverse sends a verification email to your account’s linked email address. Open that email and follow the instructions to confirm you’re the account owner. This usually involves clicking a link or replying with specific information.
If you don’t see the email, check your spam folder. It can take up to 24 hours to arrive. If it still doesn’t show, resubmit the support ticket.
Step 5: Wait For The 30-Day Processing Period
Once your identity is confirmed, HoYoverse places your account in a 30-day deletion queue. During this time, you can log into your account normally. You can also cancel the deletion by contacting support again and stating you want to keep your account.
After 30 days, your account is permanently deleted. You cannot recover it. All data, including characters, weapons, artifacts, and progress, is erased from HoYoverse’s servers.
What Happens After Deletion
Once the 30-day period ends, your account is gone for good. Here’s what that means:
- You cannot log into the game with that account.
- All in-game purchases are lost, including Primogems, Battle Passes, and Welkin Moons.
- Your UID becomes invalid and may be reassigned to a new player.
- Any linked third-party accounts (like Google or Facebook) are disconnected.
- You cannot create a new account using the same email address for a period of time.
HoYoverse does not provide refunds for deleted accounts. Make sure you’re certain before proceeding.
Common Issues And How To Fix Them
Sometimes the deletion process doesn’t go smoothly. Here are common problems and solutions:
You Don’t Receive The Verification Email
Check your spam or junk folder first. If it’s not there, wait 24 hours and check again. If it still doesn’t arrive, submit a new support ticket and mention the issue. Make sure the email address you provided is correct.
You Forgot Your Account Password
Use the “Forgot Password” option on the HoYoverse login page. You’ll need access to your linked email to reset it. If you can’t access that email, account recovery becomes very difficult.
Support Rejects Your Request
This can happen if your identity isn’t verified properly. Double-check that you provided the correct UID, email, and nickname. If you’re still having trouble, contact support again with more detailed information.
You Change Your Mind During The 30-Day Period
Contact HoYoverse support immediately and request cancellation. As long as the 30 days haven’t passed, your account can be saved. After that, it’s too late.
Alternative Options Before Deleting
If you’re considering deletion because you’re frustrated or bored, try these alternatives first:
- Take a break – log out for a few weeks or months. Your account will still be there when you return.
- Start a new game – Genshin Impact has multiple regions and characters to explore. Try a different playstyle.
- Link a different email – if you’re worried about security, change your linked email instead of deleting.
- Sell your account – this violates HoYoverse’s terms of service, but some players do it. Be aware of the risks.
Deletion should be a last resort. Many players regret it later when new content is released.
Frequently Asked Questions
Can I delete my Genshin Impact account from the game settings?
No, there is no in-game option to delete your account. You must go through HoYoverse customer support.
How long does it take to delete a Genshin Impact account?
The process takes about 30 days from the time your request is approved. You can cancel during this period.
Will I get a refund for my purchases if I delete my account?
No, HoYoverse does not offer refunds for deleted accounts. All purchases are non-refundable.
Can I use the same email to create a new account after deletion?
Not immediately. There’s a cooldown period before the email can be used again. Check with support for exact timing.
What if I only want to delete my progress but keep the account?
There is no way to reset your progress without deleting the entire account. You would need to start fresh with a new account.
Final Thoughts On Deleting Your Account
Deciding to delete your Genshin Impact account is a big step. Make sure you’ve considered all the consequences. Once the 30-day waiting period ends, there’s no going back. Your characters, progress, and purchases are gone forever.
If you’re certain, follow the steps above carefully. Double-check your information before submitting the support ticket. And remember, you can always take a break instead of deleting. The game will be here if you decide to come back.
We hope this guide on how to delete genshin impact account was helpful. If you have more questions, check the official HoYoverse support page or contact their customer service team directly.